If the product you received is not compatible (as per the Product Description) or defective, you may send in the request to return your product in exchange of a correct or new product. Please email us at philips_my@smartcares.com, call at 03-7808 4022 or whatsapp at +60187884088 between 9am to 6pm from Mondays to Fridays within 14 working days after received it.
The returned product will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the product has been used or damaged by the customer, there will not be any exchange/refund.
In case where the product in your order becomes unavailable for any reason whatsoever (including if any product is discontinued or stock becomes no longer available), a refund will be processed. All shipment charges are borned by the buyer/customer.
SmartCares by Rlogic will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.
Refund Eligibility
A refund will be considered under the following conditions:
- The product received is defective or not compatible (as per the Product Description), and a correct or replacement product is not available.
- The product in your order becomes unavailable after payment has been made (including if the product is discontinued or stock is no longer available).
- The return request is made within 14 working days after receiving the product.
- The product is returned unused and undamaged, together with the receipt, in its original packaging and original shipping container.
Refunds will not be given for products that have been used or damaged by the customer.
Refund Method
All approved refunds will be processed via the original payment method used for the transaction (for example, the same credit/debit card, online banking account or e-wallet) for ease of tracking of fund movement. Refunds cannot be made to a different account or payment method.
Approved refunds will be processed within 7 working days after the returned product has been checked and confirmed. The time taken for the amount to reflect in your account may vary depending on your bank or card issuer.
Please return your purchase to the following address:
SmartCares by Rlogic (R Logic Customer Care Services Sdn Bhd)
Lot 2C, Jalan 51/206, Section 51,
46050 Petaling Jaya, Selangor
Please contact us at philips_my@smartcares.com or 1800-880-180 / 603-7808 4022 / +60187884088 (Whatsapp) if you have any questions or doubts.